At ph365 pro, your privacy is taken seriously. This Privacy Policy explains what personal information we collect, how we use it, and the steps we take to keep it safe — so you can enjoy the platform with full confidence.
A clear breakdown of the personal information ph365 pro gathers and the purpose behind each category.
When you register on ph365 pro, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and manage your account securely. We use your date of birth to verify that you meet the minimum age requirement of 21 years old, in line with Philippine gaming regulations. Your contact details allow us to send you important account notifications, security alerts, and transaction confirmations. Without this basic information, we are unable to provide you with a safe and personalised experience on the platform.
To process deposits and withdrawals in Philippine pesos, ph365 pro collects payment method details such as e-wallet account references, bank account identifiers, and transaction records. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, encrypted channels. Transaction history is retained to support dispute resolution, fraud prevention, and regulatory compliance. We may also use aggregated transaction data to improve the payment experience and identify any unusual activity that could indicate unauthorised access. All financial data is treated with the highest level of confidentiality and is accessible only to authorised personnel.
When you access ph365 pro through our mobile app or website, we automatically collect certain technical information including your device type, operating system version, browser type, IP address, and session timestamps. This data helps us optimise the platform for the devices most commonly used by Filipino players and to diagnose technical issues quickly. We also track in-app navigation patterns and feature usage in aggregate form to understand which parts of the platform are most valuable to our members. Usage data is never sold to advertisers and is used solely for platform improvement and security monitoring. You can review our cookie practices in the section below for more detail on how tracking technologies are used.
As part of our Know Your Customer (KYC) process, ph365 pro may request government-issued identification documents such as a Philippine passport, driver's licence, or national ID. These documents are used solely to verify your identity, confirm your age, and comply with anti-money laundering obligations applicable to licensed gaming operators in the Philippines. Uploaded documents are stored in an encrypted environment and are accessible only to our compliance team. We do not use your identification documents for any marketing purpose, and they are never shared with third parties outside of legally required disclosures. Once verification is complete, documents are retained only for as long as required by applicable law.
When you contact ph365 pro's customer support team, we collect and retain the content of your messages, the nature of your enquiry, and the resolution provided. This information is used to resolve your issue effectively and to improve the quality of our support service over time. Support records may also be reviewed internally for training purposes and quality assurance. We do not share the content of your support communications with third parties unless required to do so by law or as part of a formal dispute resolution process. If you have a concern about how your support data is handled, you may raise it directly with our team using the contact details provided on the platform.
ph365 pro uses cookies and similar technologies to maintain your login session, remember your preferences, and analyse how the platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled. Analytical cookies help us understand traffic patterns and improve the user experience for players in the Philippines. We do not use third-party advertising cookies or share cookie data with external marketing networks. You can manage your cookie preferences through your browser settings, though disabling essential cookies may affect your ability to log in and use certain features of the platform.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear rights regarding your personal information.
You may request a copy of the personal data ph365 pro holds about you at any time. We will respond to verified access requests within a reasonable timeframe and provide the information in a clear, readable format. This right allows you to confirm that your data is accurate and being used appropriately.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your account settings, or contact our support team for changes that require manual review. We will process correction requests promptly to ensure your records remain accurate.
You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Please note that certain data may be retained for a period required by law, particularly financial and identity records related to your account activity.
You have the right to object to the processing of your personal data for purposes beyond what is strictly necessary to operate your account. If you wish to exercise this right or have concerns about how your data is being used, please contact our support team and we will review your request in accordance with applicable Philippine data privacy law.
ph365 pro does not sell your personal information to third parties under any circumstances. We may share limited data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification partners, and cloud infrastructure providers — but only to the extent necessary and under strict confidentiality agreements. All third-party partners are required to handle your data in accordance with applicable Philippine data privacy regulations. We may also disclose personal information where required by law, court order, or regulatory authority. Outside of these specific circumstances, your data stays within the ph365 pro ecosystem.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and our regulatory obligations. Financial transaction records are typically retained for a minimum of five years in line with anti-money laundering requirements. Identity verification documents are kept for the duration required by our licensing conditions. When data is no longer required, it is securely deleted or anonymised. If you close your account, we will begin the data retention countdown from the date of closure in accordance with our internal data lifecycle policy.
Quick answers to what Filipino players most commonly ask about data privacy on ph365 pro.
ph365 pro is built for Filipino players who value both great entertainment and the peace of mind that comes with knowing their data is handled responsibly.